Difference between revisions of "Support"

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(New page: Thanks for trying out FreeOrion. Since it is still in development, crashes, bugs and quirks are common occurances, and you may desire some support for resolving any such problems you expe...)
 
(Point to the github issue tracker instead of the sourceforge one.)
 
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==Obtaining Support==
 
==Obtaining Support==
  
If you experience a crash, observe a bug or have other questions, a good first step is to post about it on the [http://www.freeorion.org/forum/ forums].
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If you experience a crash, observe a bug or have other questions, a good first step is to post about it on the [http://www.freeorion.org/forum/viewforum.php?f=25 FreeOrion support forum].
  
You can also post bug reports on the [http://sourceforge.net/tracker/?atid=544942&group_id=75752&func=browse FreeOrion SourceForge bug tracker].
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You can also post bug reports on the [https://github.com/freeorion/freeorion/issues FreeOrion bug tracker].
  
Feel free to post any bugs or comments on the FreeOrion forums or bug tracker, but consider checking the previously-posted bugs for a duplicate of your experience.  This will both to save FreeOrion programmer time, and might save you time if the bug is already fixed in the SVN version, or if there is a solution posted.
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Feel free to post any bugs or comments on the FreeOrion forums or bug tracker, but consider checking the previously-posted bugs for a duplicate of your experience.  This will save FreeOrion programmer time, and might save your time if the bug is already fixed in the SVN version, or if there is a solution posted.
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Please also keep in mind that if you are playing a numbered release build (eg. 0.4.1), and it is more than a few weeks old, recent developments may have addressed the bugs or other issues you experience. Consider trying one of the more recent test builds, if available, before posting a bug report.
  
 
==Provide Information==
 
==Provide Information==

Latest revision as of 07:51, 18 July 2015

Thanks for trying out FreeOrion. Since it is still in development, crashes, bugs and quirks are common occurances, and you may desire some support for resolving any such problems you experience.

Obtaining Support

If you experience a crash, observe a bug or have other questions, a good first step is to post about it on the FreeOrion support forum.

You can also post bug reports on the FreeOrion bug tracker.

Feel free to post any bugs or comments on the FreeOrion forums or bug tracker, but consider checking the previously-posted bugs for a duplicate of your experience. This will save FreeOrion programmer time, and might save your time if the bug is already fixed in the SVN version, or if there is a solution posted.

Please also keep in mind that if you are playing a numbered release build (eg. 0.4.1), and it is more than a few weeks old, recent developments may have addressed the bugs or other issues you experience. Consider trying one of the more recent test builds, if available, before posting a bug report.

Provide Information

When posting a bug or crash report, please help us help you by providing information about the problem.

The more information about your problem and your system that you provide, the faster and more easily it can be diagnosed and, potentially, fixed.